REFUNDS AND RETURNS

CHANGE OF MIND

At Shop 9 we are happy to exchange, or issue a credit note in accordance with the following conditions:

• Will exchange or issue a credit note within 48 hours of receiving purchase.
• Upon returning the garment, you must provide a ‘proof of purchase’, therefore being a tax invoice or credit or bank card statement.
• Please note we do not refund for special orders, however we may issue you a Shop 9 credit note that is valid for six months from the date of issue.
• Garments returned must be in new condition and unworn to be accepted as a return. Tags must remain attached to the garment.
• All shoes are to be tried on a carpeted surface before wear. The shoe Box it came in and other packaging must accompany the garments.

SALE ITEMS

Sale items cannot be refunded, returned or exchanged.

FAULTY ITEMS

If you notice a garment is faulty, please notify us immediately

We will:

• Repair or replace.
• If we are unable to replace or repair we will issue you a Shop 9 credit for the price of the garment.
• We are unable to replace or repair garments that are a result of wear and tear.

SHOP 9 GIFT VOUCHER

• The Voucher cannot be redeemed for cash. 
• Shop 9 Gift Vouchers can be redeemed at any Shop 9 store and on our online store