REFUNDS AND RETURNS
CHANGE OF MIND
At Shop 9 we are happy to exchange, or issue a credit note in accordance with the following conditions:
- Will exchange or issue a credit note within 48 hours of receiving purchase. - Please note courier charges will be deducted from credit note for online purchases.
- Upon returning the garment, you must provide a ‘proof of purchase’, therefore being a tax invoice or credit or bank card statement.
- Please note we do not refund for special orders, however we may issue you a Shop 9 credit note that is valid for six months from the date of issue.
- Garments returned must be in new condition and unworn to be accepted as a return. Tags must remain attached to the garment.
- All shoes are to be tried on a carpeted surface before wear. The shoe Box it came in and other packaging must accompany the garments.
Sale items cannot be refunded, returned or exchanged.
If you notice a garment is faulty, please notify us immediately
- Repair or replace.
- If we are unable to replace or repair we will issue you a Shop 9 credit for the price of the garment.
- We are unable to replace or repair garments that are a result of wear and tear.
SHOP 9 GIFT VOUCHER
- The Voucher cannot be redeemed for cash.
- Shop 9 Gift Vouchers can be redeemed at any Shop 9 store and on our online store